Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos outside the GAMSTOP scheme for UK readers. We are a comparison site, not a casino, so we cannot access your casino account or settle disputes on an operator's behalf.

Who you are contacting

Non Gamstop Casinos is an independent information site. We do not run any casino, hold player funds, process deposits or withdrawals, or make decisions about accounts. If your question is about a balance, a bonus being credited or a withdrawal, the operator is the right first contact. The section below explains how to approach that.

What we can help with

• Corrections: if a bonus figure, payment method, licence detail or other fact on our pages looks out of date or wrong, tell us. Bonus terms change often, so reader flags are useful.
• Questions about our guides: if a term such as wagering requirements, KYC checks or withdrawal limits is unclear, ask and we will point you to the relevant section.
• Topic suggestions: tell us what you would like researched, such as payment methods, game types or sports betting terms.
• Partnership and editorial enquiries: introduce yourself and explain what you have in mind. Commercial relationships do not decide how casinos are ranked.
• Concerns about a listed casino: if you have had a problem with an operator we feature, let us know. We treat this as information for our research, not as a complaint we can resolve.

How to send your message

Use the contact details or form provided on this page or in the site footer. A clear message helps us respond faster. Please include:

1. The page you are referring to, by title or address.
2. What you read and what you think is wrong, unclear or missing.
3. Where you saw contrary information, such as the casino's own terms page, and roughly when.

Please do not send passwords, full card numbers, identity documents or other sensitive personal data. We never need them.

What to expect after you write

A member of the team reads each message. We cannot promise a fixed reply time, and not every suggestion will lead to a change. Where a correction is justified, we check it against the operator's published terms or the relevant regulator, then update the page. Offers on our pages are casino advertising, so the casino's own current terms always take priority.

If your problem is with a casino

We cannot reverse decisions or recover funds, but these steps usually help:

1. Contact the casino's customer support in writing, through live chat transcripts or email, so you have a record.
2. Quote the exact terms you believe apply, such as bonus cashout limits, maximum bet rules or verification requirements.
3. Use the operator's formal complaints procedure if support does not resolve it. Check the terms to see which licensing body or alternative dispute service the operator names, and be aware that protections for players at overseas-licensed sites differ from those at UK Gambling Commission licensed sites.
4. Keep screenshots, transaction records and correspondence.

Before you play anywhere, our guide to trusted non GamStop casinos explains how we assess licensing, payments and withdrawal terms.

Gambling support and GAMSTOP

If gambling is causing you harm, or you are worried about someone else, free and confidential help is available. GamCare runs the National Gambling Helpline on 0808 8020 133. You can also register with GAMSTOP to self-exclude from UK licensed gambling sites, and use deposit and loss limits or blocking software on your devices. Sites outside GAMSTOP are not covered by that scheme, so if you have chosen to self-exclude, consider carefully whether they are right for you. Gambling is for adults aged 18 and over and should never be treated as income or a way to solve money problems.

A note on how we work

We may earn a commission if you use some links on this site. That does not buy position in our rankings, and feedback from readers helps us keep our research accurate. Thank you for taking the time to write.